Privacy policy

Account details: your name, email address and WhatsApp number. If you sign in with Google, we receive your name, email address and profile picture from Google. We do not receive your Google password.

Application details: passport details, date of birth, nationality, address, education and English results, your chosen programme and intake, and parent or guardian contact details.

Documents you upload: for example a photo of your passport bio-data page, transcripts and certificates.

Messages: what you send us through the website contact form or WhatsApp, including replies from our assistant SPEED.

Basic technical data: cookies that keep you logged in and remember your language and currency.

To create and manage your account; to check your application and send it to the universities you choose; to arrange your offer letter and student visa through the university with Education Malaysia Global Services (EMGS); to keep you and your parent or guardian updated; and to answer your questions.

We only send promotional emails (scholarships, discounts, internships, events and invitations) if you ticked the box to receive them. You can unsubscribe at any time from any email or from your portal.

Only the universities and colleges you apply to, and the service providers that run this website: Supabase (database and file storage), Netlify (hosting), Resend (email), Meta (WhatsApp), Anthropic (the AI that powers SPEED’s replies) and Google (sign-in). We do not sell your data.

We keep your data while your application is active and for up to 3 years after, unless the law requires longer. Documents are stored privately; only you and authorised GWA Study staff can open them.

You can ask to see, correct or delete your personal data, or withdraw your consent, by emailing support@gwastudy.com. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010.

GWA Study · support@gwastudy.com · WhatsApp +60 11 2843 1338